Skip to content 
Customer Support – Technical Assistance for Custom Cable Assemblies
At Sino-conn, we’re more than just a cable assemblies manufacturer — we’re your engineering partner. Whether you’re an engineer looking to prototype a complex wire harness or a distributor needing fast datasheets for quotation, our technical support team is ready to assist you at every step.
What Support Can You Expect from Our Team?
Sino-Conn delivers high-performance LVDS cable assemblies with precise impedance control, excellent signal integrity, and low electromagnetic interference. Designed for high-speed data transmission in displays, cameras, and industrial equipment, each assembly is customized for reliability and manufactured under strict quality standards with over 16 years of industry expertise.
Our support covers:
Drawings – CAD-to-PDF delivery within 30 minutes to 3 days
Specification Sheets – Voltage, current, OD, EMI shielding, etc.
Lead Times – Urgent samples in 2–3 days, mass orders in 2–4 weeks
Product Photos – Detailed images for model verification
Customization Assistance – Length, pinout, structure, materials
Certifications – UL, ISO, ROHS, REACH, PFAS, COO, COC
Drawing & Engineering Support
Fast, Clear, and Accurate Engineering Drawings
We offer detailed drawings for every custom order — whether you have full specs or just a photo. Our experienced engineering team can reverse engineer or optimize your design.
Fast Turnaround: CAD to PDF in as little as 30 minutes
Includes: Wire layout, connector structure, OD, EMI, shielding
Confirmed by you before production begins
Support even when only a model number or photo is provided
Technical Specification Sheet Support
We provide comprehensive technical datasheets for all cables and connectors we use or manufacture. These sheets include:
Connector & Cable Models
Dimensions, Voltage/Current Ratings
EMI Shielding, Impedance, OD, Flexibility
Resistance to Heat, Oil, UV, Corrosion
Halogen-Free & Fluorine-Free Options
Structural Layout, Jacket Material, and Pin Mapping
Certifications & Compliance Documents
We support global compliance with full documentation for every project.
| Certification | Description |
|---|---|
| UL | Product safety certification |
| ISO | Quality management certification |
| ROHS | Restriction of hazardous substances |
| REACH | Compliance with European chemical safety |
| PFAS-Free | Fluorine-free and environment-friendly |
| COC / COO | Certificate of Conformity / Origin for customs clearance |
Sample & Lead Time Support
We offer industry-leading speed and flexibility in delivering samples and volume orders.
| Item Type | Urgent Lead Time | Standard Lead Time |
|---|---|---|
| Drawings | 30 minutes – 3 days | — |
| Samples | 2–3 days | 7–14 days |
| Production | 2 weeks | 3–4 weeks |
Note: We support no MOQ – even a 1-piece order is welcome.
Ask Us About Free Samples
Hey, don’t hesitate to try & feel the FREE SAMPLES before making up your decision
Connector Options – Original vs Compatible
Many clients ask: “Is this connector original or an alternative?”
Here’s what we offer:
Original Brands – High cost, longer lead times, limited flexibility
Compatible Alternatives – Lower price, fast delivery, performance match
All models tested for compatibility and function
Large inventory of frequently requested alternatives
Customization Advisory Support
Need a non-standard build? We’ve got you covered.
We support customization for:
Cable Length, Wire Mapping, Assembly Layout
Materials – Flame-retardant, UV-resistant, oil-proof, halogen-free
Jacket Structure – Braided, foil shielded, multi-layer
Connector Pinout Definitions – Based on your circuit or drawing
Labeling, Tagging, Coding for easy installation
Frequently Asked Questions
Q1: Can I just send a picture and ask if you can make it?
Yes. We accept images or sketches and can create drawings for confirmation.
Q2: Can you provide drawings before I place an order?
Absolutely. We send CAD/PDF drawings before production for your approval.
Q3: Do you have stock for all products?
Most items are made-to-order, but we hold stock of common components.
Q4: What is your minimum order quantity (MOQ)?
There’s no MOQ – we support 1 piece sample orders.
Q5: How do you ensure product quality?
We use a 3-step 100% inspection process – in-process, post-process, and pre-shipment.
Drop us a line now, and you will get the free sample soon.
We would love to hear about your project and discuss how we can help. To schedule a meeting with our team, simply fill out the form in this section.
- (+86)13924649075
- info@sino-conn.com
- Southeast Industry and Trade Building, #1021 Houhai Avenue, Shekou, Nanshan District, Shenzhen, China
Looking for fast, flexible, and expert cable support?
Let us be your reliable solution provider for any cable assembly challenge.
