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Frequently Asked Questions
We understand that sourcing custom cable assemblies can come with many questions.
Below are answers to the most common inquiries from engineers, OEMs, traders, and component buyers.
Don’t see your question here? [Contact us] and our technical team will reply within 2 hours.
In order to let you find the answers you are looking for in a quick & easy way, we organize all of the FAQs into a few categories below, anyway, feel free to contact us whenever you need.
Common Questions
Products
Q1: Do your cable assemblies and wire harnesses come with certifications?
A: Yes. All of our products are manufactured under strict quality control systems and are certified with internationally recognized standards including ISO9001 (Quality Management), ISO14001 (Environmental Management), TS16949 (Automotive Quality), ISO13485 (Medical Device Quality), and UL certifications. These certifications ensure that our products meet global compliance and industry-specific requirements.
Q2: What types of products do you specialize in?
A: We specialize in custom cable assemblies and wire harnesses for a wide range of applications including:
Industrial Automation Equipment
Communication Devices (e.g. routers, base stations)
Consumer Electronics (e.g. laptops, gaming consoles)
Automotive Systems
Medical Devices
Each product is designed for durability, signal integrity, and environmental adaptability.
Q3: What makes your cable assembly products unique?
A: We focus on tailor-made solutions. Our engineering team works closely with customers to develop optimized cable layouts, choose suitable materials, and ensure seamless integration into their equipment. We’re not just a manufacturer—we’re also a technical partner who adds value to your project.
Q4: What customization options are available for cable assemblies?
A: We offer complete customization, including:
Wire gauge, length, color coding
Shielding types (EMI/RFI protection)
Waterproof or flame-retardant materials
Connector types (Molex, JST, TE, etc.)
Labeling, overmolding, and strain relief
We can also assist with redesign for improved performance or cost-efficiency.
Q5: Can your products be used in harsh environments?
A: Yes. We can design and manufacture cable assemblies with features such as IP67 waterproof protection, UV resistance, oil resistance, high/low temperature tolerance, and anti-interference shielding to withstand rugged industrial and outdoor environments.
Q6: Can you develop products based on client drawings or samples?
A: Absolutely. We accept customer-provided drawings, samples, or specifications. Our engineering team can perform a detailed feasibility analysis and even assist in refining designs to meet certification and manufacturability standards.
Q7: Do you provide electrical and functional testing for your products?
A: Yes, every product undergoes rigorous electrical testing, continuity testing, insulation resistance testing, and visual inspection before shipment. For high-precision projects, we also offer 100% full-function testing or custom testing per customer requirement.
Q8: What is your standard for quality assurance?
A: Our factory operates under a strict quality management system. All products go through IQC (Incoming Quality Control), IPQC (In-process Quality Control), and OQC (Outgoing Quality Control). All inspection results are traceable and archived for long-term reliability assurance.
Q9: Do you have any standard products in stock?
A: Yes. While most of our work is custom-made, we do carry inventory of certain standard items like USB cables, DC power cables, and signal wire harnesses. These are available for quick delivery.
Q10: Can you offer environmentally friendly cable solutions?
A: Yes. We provide RoHS-compliant and REACH-compliant options using eco-friendly and halogen-free materials for clients who require green and sustainable production.
Sample
Q1: Can I request samples before placing a bulk order?
A: Yes, we highly encourage sample requests. For standard or simple items, samples may be provided free of charge (excluding shipping). For highly customized items, sample fees may apply and can be deducted from your bulk order later.
Q2: What is the typical lead time for samples?
A: For standard or in-stock samples: within 2–3 working days.
For custom-developed samples: 5–10 working days depending on complexity, design, and component availability.
Q3: Will my samples be the same as the mass production items?
A: Yes. All samples are produced using the same raw materials, techniques, and quality standards as the bulk production. This ensures consistency in performance, durability, and appearance.
Q4: Can I make changes to the sample after receiving it?
A: Absolutely. The sample stage is for validation and feedback. We encourage clients to provide suggestions for revision, and we will assist in refining the design for optimal performance and production efficiency.
Q5: Do you offer testing reports with the samples?
A: Yes. Upon request, we can provide testing reports for electrical properties (continuity, resistance, insulation), as well as any other quality inspection results.
Orders
Q1: Do you accept OEM and ODM orders?
A: Yes, we specialize in both OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing). Whether you already have a design or need us to develop one, we can provide complete one-stop service from prototyping to mass production.
Q2: What is your minimum order quantity (MOQ)?
A: For OEM orders: MOQ is 100 pieces.
For ODM (design + production): MOQ is 1,000 pieces.
Special projects can be evaluated case-by-case for flexibility.
Q3: What’s your average production lead time?
A: For small orders and standard products: 5–7 working days.
For large or fully customized orders: 10–25 working days.
This includes procurement, assembly, testing, and final packaging.
Q4: Do you offer backup units for large orders?
A: Yes. For bulk orders, we usually provide 0.3% to 0.5% extra units as backup, ensuring you have spare parts for replacements or future use.
Q5: How is the warranty handled for defective products?
A: All products are covered by a 12–36 month warranty. If defective products exceed 0.1% of the total shipment, we offer replacement in your next order or refund after review of photo/video evidence.
Q6: Can you help with promotional materials?
A: Yes. For long-term clients, we offer support with marketing materials such as high-resolution product photos with your logo, customized packaging designs, and branding assistance.
Q7: Do you accept trial or sample orders before bulk purchase?
A: Yes. We encourage new clients to start with trial or sample orders to test our product quality, service, and responsiveness.
Q8: Can I change or cancel an order after placing it?
A: If production hasn’t started, we accept changes or cancellations. If materials have been prepared or manufacturing has started, we will discuss the best solution with you based on the status.
Q9: Do you support drop shipping or third-party logistics?
A: Yes, we can ship products directly to your designated warehouse or to your clients using your shipping labels. We also support Amazon FBA packaging.
Q10: How do I track my order progress?
A: Once your order is placed, a dedicated account manager will be assigned to you. We will provide regular updates on production, testing, packaging, and shipment status.
Payment
Q1: What payment methods do you accept?
A: We currently accept:
T/T (Bank Transfer)
PayPal (for small orders or sample fees)
We issue proforma invoices and send confirmations upon payment receipt.
Q2: Do you offer flexible payment terms?
A: Yes, for long-term clients or large orders, we offer payment terms such as 30% deposit and 70% balance before shipment. Open account terms can be considered after credit evaluation.
Company
Q1: Are you a manufacturer or trading company?
A: We are a direct manufacturer located in Shenzhen, China. Our factory has been operating for over 16 years, integrating R&D, production, and global sales under one roof.
Q2: What is your main business scope?
A: We focus on custom cable assembly and wire harness solutions. We serve industrial, automotive, communication, medical, and consumer electronics sectors, offering end-to-end support from design to delivery.
Q3: Which regions do you serve?
A: We mainly export to Europe and North America. Our products are used by several Fortune 500 companies and small-to-medium enterprises across the globe.
Q4: Do you have an in-house R&D team?
A: Yes. Our R&D team consists of experienced electrical engineers and mechanical designers who can help optimize products for better performance, compliance, and manufacturability.
Q5: Is your customer support available every day?
A: Yes. Our support team is available 7 days a week to assist with inquiries, technical support, order tracking, and after-sales service.
FAQ Categories
- Products
- Sample
- Orders
- Payment
- Company
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